Technological developments in the CX industry indicate that developers make CCaaS use more enticing by eliminating bottlenecks during the user experience or expanding its functionality so that agents can do more without increasing their workload.

This indicates that the CX industry is heading in a new direction and are prioritizing efficiency and ease of use over complex operations. 

A leaner, more efficient CCaaS platform would allow organizations to reduce the cost of operations while also doubling productivity. Hence, to accomplish these two goals, CX organizations are working with some of the prominent tech leaders in the world.

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